Plumbers are very touchy sensitive creatures – as I often warn regular readers.
I was out of the office when Mr Tara Plumbing took a call from someone who demanded that T.P. should attend and fix a broken boiler.
” Did we install it?”
‘No’
” Why should we come and fix it then?”
I know – we run a business so that might sound a strange question.
Reason: We really are a grumpy old pair who can’ tolerate bad manners / rudeness.
” We only attend to boilers we have installed – that way I can be confident that it has been installed correctly; I might be able to diagnose the problem; and I might even have a spare replacement part!”
Mr T.P. asked: ” Whyhave you called us? Why not call whoever normally services your boiler” Reply: ‘ It is only 4 years old.’
Mr T.P.: “It should have been serviced every year.”Then the caller went on to tell Mr T.P. that they had called British Gas but thought they were too expensive.
The sort of comment that always amazes us and begs the question:
“Why do you imagine we would be any cheaper?”
” Why do you imagine T.P. want to come and fix your problems at some discount price when you could not even be bothered to have the system regularly checked and maintained!”
In the event of boiler breakdown our advise is always contact:
- The installer (if recent);
- The person who regularly services it;
- The boiler manufacturer.

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